:root{--nhs-blue: #005eb8;--nhs-dark-blue: #003087;--nhs-bright-blue: #0072ce;--nhs-focus: #ffeb3b;--nhs-focus-amber: #ffb81c;--nhs-green: #007f3b;--nhs-green-hover: #00662f;--nhs-red: #d5281b;--nhs-white: #ffffff;--nhs-black: #212b32;--nhs-grey-1: #4c6272;--nhs-grey-3: #aeb7bd;--nhs-grey-4: #d8dde0;--nhs-page-bg: #f0f4f5;--accenture-purple: #a100ff;--ribbon-height: 0px;--font-stack: "Frutiger W01", Arial, sans-serif}*{box-sizing:border-box}html,body{margin:0;padding:0;background:var(--nhs-page-bg);font-family:var(--font-stack);color:var(--nhs-black);-webkit-font-smoothing:antialiased}.app-root{min-height:100dvh;padding-top:var(--ribbon-height);display:flex;justify-content:center;align-items:flex-start;background:var(--nhs-page-bg)}.phone-frame{position:relative;width:100%;max-width:430px;height:calc(100dvh - var(--ribbon-height));background:var(--nhs-white);display:flex;flex-direction:column;box-shadow:0 0 0 1px var(--nhs-grey-4),0 12px 40px #0000002e;overflow:hidden}.phone-frame__content{flex:1 1 auto;overflow-y:auto;-webkit-overflow-scrolling:touch;padding:20px 16px 28px}.app-header{flex:0 0 auto;background:var(--nhs-blue);color:var(--nhs-white);display:flex;align-items:center;justify-content:space-between;padding:8px 14px;min-height:52px}.nhs-logo{display:inline-flex;align-items:center;justify-content:center;background:var(--nhs-white);color:var(--nhs-blue);font-weight:800;font-size:18px;letter-spacing:.04em;padding:3px 7px;border-radius:2px;line-height:1}.app-header__title{font-size:17px;font-weight:600;flex:1;text-align:center;padding:0 6px}.app-header__icons{display:flex;gap:16px;align-items:center}.app-header__icon{color:var(--nhs-white);display:inline-flex;align-items:center;justify-content:center;cursor:default}.app-header__icon svg{width:24px;height:24px}.online-header{flex:0 0 auto;display:flex;align-items:center;gap:12px;background:var(--nhs-white);padding:12px 16px;border-bottom:4px solid var(--nhs-blue)}.nhs-logo--solid{background:var(--nhs-blue);color:var(--nhs-white)}.online-header__service{font-size:21px;color:var(--nhs-grey-1);line-height:1}.tab-bar{flex:0 0 auto;display:flex;background:var(--nhs-blue)}.tab-bar__item{flex:1;display:flex;flex-direction:column;align-items:center;gap:3px;padding:8px 2px;font-size:11px;color:#ffffffd1;background:none;border:0;cursor:default}.tab-bar__item[aria-current=page]{color:var(--nhs-white);font-weight:600;box-shadow:inset 0 3px 0 var(--nhs-white)}.tab-bar__icon{line-height:1}.tab-bar__icon svg{width:23px;height:23px}.app-footer{margin:28px -16px -28px;padding:20px 16px 24px;border-top:4px solid var(--nhs-blue);background:var(--nhs-page-bg);font-size:14px;color:var(--nhs-grey-1)}.app-footer ul{list-style:none;margin:0;padding:0}.app-footer li{margin-bottom:12px}.app-footer .link-button{color:var(--nhs-blue);text-decoration:underline;font-size:14px}.app-footer__copyright{margin:16px 0 0;color:var(--nhs-black)}.nhs-button-row{display:flex;gap:12px}.nhs-button-row .nhsuk-button{flex:1;margin-bottom:0}.screen-backlink{margin-bottom:8px}.screen-backlink .nhsuk-back-link__link{display:inline-flex;align-items:center;gap:2px;padding-left:0}.screen-backlink .nhsuk-back-link__link .nhsuk-icon__chevron-left{position:static;width:20px;height:20px;margin:0}.identity-card{border:1px solid var(--nhs-grey-4);border-radius:8px;padding:4px 16px;margin:12px 0 20px;background:var(--nhs-white)}.identity-card__row{display:flex;justify-content:space-between;gap:12px;padding:12px 0;border-bottom:1px solid var(--nhs-grey-4)}.identity-card__row:last-child{border-bottom:0}.identity-card__label{color:var(--nhs-grey-1);font-size:14px}.identity-card__value{font-weight:600;text-align:right}.nhs-callout{border-left:5px solid var(--nhs-grey-1);background:#f0f4f5;padding:14px 16px;margin:16px 0}.nhs-callout__title{font-weight:700;margin:0 0 6px}.nhs-callout p{margin:0}.nhs-emergency{border:4px 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var(--nhs-black);background-color:var(--nhs-focus);color:var(--nhs-black)}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.modal-overlay{position:fixed;inset:0;z-index:1100;background:#212b3299;display:flex;align-items:center;justify-content:center;padding:16px}.modal-card{background:var(--nhs-white);max-width:400px;width:100%;border-radius:8px;border-top:6px solid var(--nhs-red);padding:20px}.modal-card h2{margin-top:0}.debug-toggle{position:fixed;right:12px;bottom:12px;z-index:1200;background:var(--nhs-dark-blue);color:#fff;border:0;border-radius:20px;padding:8px 14px;font-size:13px;font-weight:700;cursor:pointer;box-shadow:0 4px 12px #0000004d}.debug-panel{position:fixed;top:var(--ribbon-height);left:0;bottom:0;width:min(440px,92vw);z-index:1150;background:#0b1f33;color:#d7e3f0;display:flex;flex-direction:column;box-shadow:8px 0 24px 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0;font-size:14px}.call{text-align:center}.call__status{font-size:18px;font-weight:600;margin:6px 0}.call__subtle{color:var(--nhs-grey-1);margin:0 0 6px;font-size:14px}.call__timer{font-size:34px;font-weight:800;font-variant-numeric:tabular-nums;margin:6px 0}.call__spinner{width:48px;height:48px;border:5px solid var(--nhs-grey-4);border-top-color:var(--nhs-blue);border-radius:50%;animation:ctc-spin 1s linear infinite;margin:18px auto}@keyframes ctc-spin{to{transform:rotate(360deg)}}.call__controls{display:flex;gap:14px;justify-content:center;margin:18px 0}.call__btn{width:66px;height:66px;border-radius:50%;border:0;font-size:12px;color:#fff;cursor:pointer;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px}.call__btn-icon{font-size:20px;line-height:1}.call__btn--end{background:var(--nhs-red)}.call__btn--mute{background:var(--nhs-grey-1)}.call__btn--mute[aria-pressed=true]{background:var(--nhs-dark-blue)}.keypad{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;max-width:230px;margin:8px auto}.keypad button{padding:14px 0;font-size:18px;border:1px solid var(--nhs-grey-3);background:#fff;border-radius:8px;cursor:pointer;font-family:inherit}.adviser-see{text-align:left}.adviser-see li{margin-bottom:6px}.call__error{border-left:5px solid var(--nhs-red);background:#fef0ef;padding:12px 16px;text-align:left;margin:12px 0}.ctc-hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}.demo-trigger{position:fixed;top:0;left:0;right:0;height:14px;z-index:1040}.demo-bar{position:fixed;top:0;left:0;right:0;z-index:1050;display:flex;align-items:center;gap:6px;padding:6px 10px;background:#15151f;color:#e8e8f0;border-bottom:2px solid var(--accenture-purple);font-size:13px;transform:translateY(-115%);transition:transform .18s ease;box-shadow:0 6px 20px #00000059}.demo-bar.is-open,.demo-bar:focus-within{transform:translateY(0)}.demo-bar__brand{font-weight:700;color:var(--accenture-purple);white-space:nowrap;margin-right:4px}.demo-bar__spacer{flex:1}.demo-bar__hint{color:#8a8aa0;font-size:12px;font-family:Consolas,SFMono-Regular,Menlo,monospace}.demo-bar button{background:#262636;color:#e8e8f0;border:1px solid #3a3a50;border-radius:6px;padding:5px 10px;cursor:pointer;font:inherit}.demo-bar button:hover{background:#33334a}.demo-bar button[aria-pressed=true],.demo-bar 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0}.demo-scenario{padding:8px 10px;margin:6px 0}.demo-scenario strong{display:block}.demo-scenario span{display:block;color:#9a9ab0;font-size:12px;margin-top:2px}.demo-scenario.is-active{border-color:var(--accenture-purple);background:#2a2440}.demo-row{display:flex;justify-content:space-between;gap:12px;padding:4px 0;border-bottom:1px solid #262636}.demo-toggle{display:flex;align-items:center;gap:8px;padding:6px 0;cursor:pointer}.demo-muted{color:#8a8aa0;font-size:12px}.demo-dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:6px;vertical-align:middle}.demo-dot--ok{background:#39d98a}.demo-dot--bad{background:#ff6b6b}.app-root--guided .nhs-cta:not(.nhsuk-button--secondary):not(.nhsuk-button--warning),.app-root--guided .demo-cue{outline:3px solid var(--accenture-purple);outline-offset:2px;animation:demo-cue-pulse 1.7s ease-in-out infinite}@keyframes demo-cue-pulse{0%,to{outline-color:#a100ff59}50%{outline-color:#a100fff2}}@media(prefers-reduced-motion:reduce){.app-root--guided .nhs-cta,.app-root--guided .demo-cue{animation:none}}.collected-overlay{position:fixed;inset:0;background:#0006;z-index:1100;display:flex;justify-content:flex-end}.collected-panel{width:min(440px,92vw);height:100%;background:var(--nhs-white);box-shadow:-8px 0 30px #0000004d;display:flex;flex-direction:column}.collected-panel__head{display:flex;align-items:center;justify-content:space-between;background:var(--nhs-blue);color:var(--nhs-white);padding:12px 16px;font-weight:700;flex:0 0 auto}.collected-panel__close{background:none;border:0;color:var(--nhs-white);font-size:18px;cursor:pointer}.collected-panel__body{overflow-y:auto;padding:16px;font-size:14px}.collected-section{margin-bottom:18px}.collected-section h3{margin:0 0 8px;font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--nhs-grey-1);border-bottom:1px solid var(--nhs-grey-4);padding-bottom:4px}.collected-row{display:flex;justify-content:space-between;gap:12px;padding:3px 0}.collected-row__k{color:var(--nhs-grey-1)}.collected-row__v{font-weight:600;text-align:right}.collected-steps{margin:0;padding-left:20px}.collected-steps li{margin-bottom:4px}.collected-muted{color:var(--nhs-grey-1);font-size:13px}.collected-payload{background:var(--nhs-page-bg);border-radius:6px;padding:10px;font-size:12px;white-space:pre-wrap;word-break:break-word;margin:8px 0;font-family:Consolas,SFMono-Regular,Menlo,monospace}.collected-bytes{font-size:13px}.collected-pill{display:inline-block;padding:2px 8px;border-radius:10px;font-weight:700;font-size:12px}.collected-pill.ok{background:#e8f5ed;color:var(--nhs-green)}.collected-pill.bad{background:#fdeceb;color:var(--nhs-red)}.collected-gates{list-style:none;margin:0;padding:0;font-size:13px}.collected-gates li{display:grid;grid-template-columns:18px 1fr auto;gap:6px;align-items:baseline;padding:3px 0}.collected-gates .gate__id{font-family:Consolas,monospace;font-size:12px}.collected-gates .gate__result{color:var(--nhs-grey-1);font-size:12px}.collected-gates .gate--ok .gate__mark{color:var(--nhs-green)}.collected-gates .gate--fired{color:var(--nhs-red);font-weight:600}.collected-gates .gate--fired .gate__result{color:var(--nhs-red)}.deflection-badge{display:flex;align-items:center;gap:8px;background:#e8f5ed;border:1px solid var(--nhs-green);border-radius:6px;color:#00592b;font-size:14px;font-weight:600;padding:10px 12px;margin-bottom:16px}.deflection-badge__dot{width:10px;height:10px;border-radius:50%;background:var(--nhs-green);flex:0 0 auto}.deflection-counter{position:fixed;right:16px;bottom:16px;z-index:70;display:flex;align-items:center;gap:12px;background:var(--nhs-blue);color:var(--nhs-white);border-radius:10px;padding:10px 14px;box-shadow:0 6px 20px #00000047;font-family:Frutiger 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